FAQ

Frequently Asked Questions

Need a quick answer? Find the most frequently asked questions here. For more details, feel free to review our full policy pages available at the bottom of the website.

ORDERS & PAYMENTS

What payment methods do you accept?

We accept Visa, Mastercard, American Express, as well as Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

Can I modify or cancel my order?

You have 24 hours after placing your order to request a modification or cancellation. Please contact us quickly at contact@maison-ornate.com

SHIPPING & TRACKING

What are the delivery times?

Preparation: 1 to 3 business days

Shipping (Transit): generally 6 to 9 business days for France and Europe, and 10 to 15 business days for other destinations

Estimated total delivery time: 7 to 12 business days for France and Europe, and 11 to 18 business days for international orders

Full details: Shipping Policy

How can I track my order?

A tracking number is sent to you by email as soon as your package is shipped from our logistics center. You can track your order on our Track My Order page.

Is shipping free?

Yes, standard shipping is currently offered at no additional cost for France and Europe.

RETURNS & WARRANTY

What is your return policy?

You have 14 days after receiving your package to return an item if it does not suit you. The product must be new, unused, and returned in its original packaging.

View the full procedure: Returns Policy

How are refunds processed?

Once your return has been received and inspected, the refund is processed subject to validation, generally within 3 to 10 business days through the original payment method.

Are your lighting products covered by a warranty?

Some products may benefit from a warranty against manufacturing defects. Applicable conditions are specified in our Terms and Conditions.

PRODUCTS & CARE

Are light bulbs included?

This depends on the model. Please check the "Specifications" section on the product page of the selected product.

How should I maintain my products?

Use a soft dry cloth. Avoid abrasive chemical products. Always switch off the electricity before cleaning.

CUSTOMER SUPPORT

How can you contact us?

Our team is here to assist you:

Email: contact@maison-ornate.com

Website: maison-ornate.com

Phone: +1 307 400 8832

Opening Hours: Monday to Friday (9:00 AM – 6:00 PM) | Saturday (10:00 AM – 4:00 PM)