Terms of service

Last updated: March 21, 2026

OVERVIEW

This website is operated by Maison Ornate. On this website, the terms “we”, “our”, and “us” refer to Maison Ornate. By visiting this website and/or purchasing a product, you agree to be bound by these Terms and Conditions of Sale and Use.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

SECTION 1 – USE OF THE STORE

By accepting these Terms and Conditions, you confirm that you are at least the age of majority in your country of residence.

You agree not to use our products for any illegal or unauthorized purpose and not to transmit any destructive code, viruses, or malicious software.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse access to our services to anyone, at any time, for legitimate reasons.

Your information (excluding payment details) may be transferred through standard networks.

Payment information is always encrypted and securely transmitted.

SECTION 3 – PRODUCTS AND PRICING

Prices for our products are subject to change without notice.

We make every effort to display product images and colors as accurately as possible, but we cannot guarantee that your device’s display will reflect them perfectly.

We reserve the right to limit quantities per order or per customer.

Product offers are subject to availability.

SECTION 4 – BILLING ACCURACY

You agree to provide current, complete, and accurate purchase and account information.

If an order is modified or canceled, we may attempt to notify you using the email address or phone number provided during checkout.

SECTION 5 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or services, including payment providers and shipment tracking services, over which we have no control.

Your use of such third-party tools is at your own risk.

SECTION 6 – PERSONAL INFORMATION

The submission of your personal information is governed by our Privacy Policy available on our website.

SECTION 7 – ERRORS AND INACCURACIES

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability.

We reserve the right to correct such errors or cancel orders if any information is inaccurate.

SECTION 8 – PROHIBITED USES

You are prohibited from using the website:

(a) for unlawful purposes;
(b) to encourage others to perform unlawful acts;
(c) to violate intellectual property rights;
(d) to harass, abuse, or defame others;
(e) to submit false or misleading information.

SECTION 9 – LIMITATION OF LIABILITY

The service and products are provided “as is” and “as available.”

Maison Ornate does not guarantee uninterrupted or error-free use of the service.

Under no circumstances shall Maison Ornate be liable for indirect damages or loss of profits.

SECTION 10 – RIGHT OF WITHDRAWAL AND RETURNS

In accordance with applicable laws, you have a withdrawal period of 14 days from the date of delivery of your order.

Return, exchange, and refund conditions are detailed in our Returns & Refunds Policy available on our website.

Products must be returned complete and in their original condition, according to the requirements specified in our Returns & Refunds Policy.

SECTION 11 – SHIPPING AND CLAIMS

Delivery times and conditions are governed by our Shipping Policy.

Any claim regarding non-delivery or damaged packages must be submitted to our customer support within a reasonable timeframe after delivery, and no later than 45 days after shipment.

SECTION 12 – GOVERNING LAW

These Terms and Conditions are governed and interpreted in accordance with the laws of the State of Wyoming, United States.

However, if you are a consumer residing in France or within the European Union, you may also benefit from the mandatory protections provided by the laws of your country of residence.

SECTION 13 – DISPUTE RESOLUTION

In the event of a dispute, we encourage you to contact our customer support team first.

In accordance with EU Regulation No. 524/2013, the European Commission provides an online dispute resolution platform available at:

https://ec.europa.eu/consumers/odr/

SECTION 14 – CONTACT INFORMATION

Store name: Maison Ornate

Website:
maison-ornate.com

Email:
contact@maison-ornate.com