Shipping policy

At Maison Ornate, we are committed to providing a smooth delivery experience for our customers across the United States.

Delivery Area

We currently ship throughout the United States.

Order Processing Time

Order Cut-off Time: 2:00 PM (Florida Time – EST/EDT)

Processing Time: 1–3 business days (Monday to Friday)

Orders are not processed on weekends or public holidays.

Shipping & Delivery Time

Estimated delivery time: 7–12 business days.

Delivery times are estimates and may vary depending on the destination and carrier operations.

Shipping Fees

Shipping options and applicable shipping costs are displayed at checkout.

Taxes & Duties

All applicable charges are displayed at checkout before payment confirmation.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your shipment directly from our tracking page.

Delivery Method

Orders are delivered directly to the shipping address provided during checkout.

Please ensure that all shipping details are accurate when placing your order.

Incorrect Address / Failed Delivery

If an incorrect shipping address is provided, we cannot be held responsible for lost or undeliverable packages.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Returns

If you would like to return an item, please refer to our Return & Refund Policy for complete information regarding eligibility, conditions, and return procedures.

Information

Store Name: Maison Ornate

Head Office: 2332 Galiano Street, 2nd Floor, Coral Gables, FL 33134, United States

Phone Number: +1 307 400 8832

Website: maison-ornate.com

Email: contact@maison-ornate.com