Refund policy

At Maison Ornate, we want every customer to shop with confidence. If a product does not meet your expectations, we provide a clear and transparent return and refund process.

1. Return Period

  • Products can be returned within 30 days of delivery.
  • Items must be unused, in their original condition, and returned in their original packaging.
  • No restocking fees are applied.

2. Return Method

  • Return Method: By mail
  • Return Label: Provided upon request, when applicable

Important:
All returns must be requested in advance by email at contact@maison-ornate.com.
Returns sent without prior approval may not be accepted.

3. Defective and Non-Defective Products

Defective or Incorrect Items

This includes delivery errors, damaged items, or manufacturing defects.

  • We cover the return shipping cost when the issue is confirmed.
  • You may be eligible for a full refund or replacement, depending on the case.

Non-Defective Items

This includes change of mind or ordering mistakes.

  • Return shipping may be covered or deducted depending on the situation.
  • Items must meet the return conditions stated above.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7 to 10 business days.

Depending on your bank or card issuer, additional processing time may be required before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@maison-ornate.com.

5. Exchanges

We accept exchanges when the item meets our return conditions.

For faster processing, we recommend:

  1. Returning the original item.
  2. Placing a new order after your refund has been approved.

6. Damaged Products or Order Errors

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so our team can review the situation and assist you.

Information :

Store Name: Maison Ornate

Head Office: 2332 Galiano Street, 2nd Floor, Coral Gables, FL 33134, United States

Phone Number: +1 307 400 8832

Website: maison-ornate.com

Email: contact@maison-ornate.com